Turn customer questions into an FAQ page
You get a plain FAQ page with a short answer for each question your customers really ask, ready to paste into your website. It takes about 20 minutes with the free version of Claude. You list the questions and your policies, paste one prompt, and check every answer.
Draft: we have not tested this recipe yet. Treat the steps as a starting point.
What you need
- A free Claude account
- 8 to 12 real questions from texts, emails, or calls
- Your real answers or policies in a few plain lines (hours, prices, cancellation, payment)
Copy this prompt
Write a short FAQ page for my small [type of business]. Use only the questions and policies below. Group the questions under 3 or 4 simple headings. Write each answer in 2 sentences or fewer, in a friendly, plain voice. If a question has no policy below, write "[ADD ANSWER]" instead of guessing. Questions: [paste 8 to 12 questions] My policies: [hours, prices or ranges, cancellation, payment, service area]
Steps
- Collect real questions from the last month of texts, emails, and calls. Remove names first.
- Write your policies in a few plain lines.
- Open Claude, paste the prompt above, and fill in the [brackets].
- Replace each “[ADD ANSWER]” yourself, then add the page to your website.
Test it yourself (10 minutes)
- Make up 8 questions a customer of a small salon might ask, and write 4 policies.
- Leave 2 questions with no policy and check that the AI writes “[ADD ANSWER]” for them.
- Check that no policy was invented.
- Note what you changed. It shows which answers need your own words.
Check this yourself
- Every answer matches your real policy.
- No "[ADD ANSWER]" is left in the final page.
- Prices, hours, and areas are current.
- No customer names or contact details appear.
Mistakes and limits
- AI invents policies when you do not give them. Include the policy for each question.
- Answers can sound too formal. Ask for a friendlier tone.
- Remove names or contact details from the questions before you paste them.
Variations
- Ask for each answer in under 30 words.
- Ask for the 5 most important questions to put at the top.
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